Beverage system malfunctions are one of those unexpected problems that can bring your restaurant operations to a screeching halt. Beverage systems always seem to break down at the most inopportune times, and taking time to problem-solve just isn’t feasible when you have a line of customers who only have 30 minutes for their lunch break.
For situations like this, you should have a beverage system repair company in mind that you can call for emergency services. But having a company you can rely on doesn’t come from a quick Google search. You need to plan ahead, do your research and ask the right questions. To help you get started on finding your on-call solution for beverage system repair in Delaware, here are four questions you should ask any prospective beverage system repair company before you need a repair.
How long have you been in business?
As with any professional service, experience is key. An experienced beverage system repair company will have knowledge of different brands and types of beverage systems, as well as familiarity with common problems and ways to make repairs efficiently. After all, urgency is important when your beverage system is down, and only an experienced repair technician will be able to diagnose and fix the problem quickly.
What are your service hours?
The bottom line is that you want a repair service that is available whenever your business is operating. If you have a bar and are serving drinks until the wee hours of the morning, you want a repair service that is available 24/7. Restaurant emergencies don’t take time off after 5 p.m., so neither should your repair company.
Do you guarantee your work?
There’s nothing worse than having to pay twice for the same repair because it wasn’t fixed properly the first time. Be sure to ask if your repair service stands behind their work, so if something does continue to be a problem even after a repair, you can count on them to resolve the issue without tacking on additional fees.
Do you offer free estimates?
You don’t want to find out after a repair has been completed that your repair service is charging way more than the other guys. Find out ahead of time if the company you are considering offers free estimates, and ask about a specific repair as an example. That way you can compare prices ahead of time to make sure that you won’t be getting overcharged in an emergency situation.
You may not be able to plan ahead for all the unknowns associated with running a restaurant, but by doing a little research and asking the right questions, you can be prepared in the event that you need an emergency beverage system repair in Delaware. To help you get started on your search for the perfect beverage system repair company, why not give us a call? Our friendly staff at Commercial Equipment Service is always happy to answer any questions you may have about our services. We look forward to assisting you soon!