It is something every business owner and manager dreads: one of your crucial appliances, such as the refrigerator or freezer, just broke down, and now you will have to put your business on hold for commercial appliance repair in Delaware.
When an important commercial appliance is not working, it is inevitable that you will experience some stress, and likely lose out on some profit as well. But if you approach the situation in a prepared and calm manner, and remember to keep your priorities straight, you should come out on the other side relatively unscathed. To that end, here is our advice for dealing with commercial appliance repair in Delaware:
- Have a service ready: Before you ever experience a serious appliance problem, you should already have a reliable and affordable business designated to help when such a problem does arise. Keep the business’ name and phone number listed somewhere easily accessible to you and all of your employees, and make sure your managers know who to call even if you are not on hand.
- Communicate with your customers: A broken commercial appliance is going to cause some delay or inconvenience for your customers, especially if you run a restaurant or cafe. Communicating honestly with your customers about the setback, and offering some sort of deal or coupon to make up for the inconvenience, should help you hold onto their business.
- Communicate with your employees: Communicating with your employees is just as important as communicating with your customers. Make sure your employees understand what the general issue is, and that they are transmitting the right information to your customers. Letting them know when the problem will be fixed will keep your employees from growing jaded or impatient.
- Put safety first: A broken refrigerator or freezer can result in rotting food, and you might be tempted to try and salvage some of it by quickly selling it at a discount or offering it for free to your friends and employees. But no amount of wasted food is worth a person’s health and safety. Keep that in mind, and make sure you enforce that philosophy with your employees.
- Give your contractor some space: When your contractor shows up to address the issue, you might understandably be under a lot of stress. But that is no reason to crowd your contractor while they work, or throw too many unnecessary questions at them. Once you have established a quoted price and determined that they are reputable, let the contractor do their work. You can always ask them questions after they have already repaired your appliance.
- Invest in maintenance: Finally, one way to avoid costly and stressful appliance repair in the first place is to invest in routine maintenance. This move will likely save you money in the long run, as well as increase the longevity of your equipment.
When you are in need of fast, dependable and affordable commercial appliance repair in Delaware, you can always count on Commercial Equipment Service to get the job done right.